RBI Imposes Ban on Paytm Payments Bank, Effective from February 29


The Reserve Bank of India (RBI) has recently imposed severe measures against Paytm Payments Bank, stemming from supervisory concerns and persistent non-compliance issues. This move follows the RBI’s directive in 2022, instructing the bank to undergo a comprehensive System Audit of its IT system by an Income Tax audit firm. The subsequent audit reports highlighted ongoing non-compliance, leading to the latest regulatory action.

Supervisory Concerns and Regulatory Action

The RBI, utilizing its powers under the Banking Regulation Act, has prohibited Paytm Payments Bank from onboarding new customers. This action comes as a response to the findings in the Comprehensive System Audit report, revealing persistent non-compliance issues that warranted corrective measures.

Restricted Services and Account Limitations

Effective February 29, 2024, the RBI has restricted several services provided by Paytm Payments Bank. Customers will no longer be able to make further deposits, credit transactions, or top-ups in their accounts, wallets, FASTags, or National Common Mobility Cards. However, existing funds can be withdrawn, providing a limited avenue for account holders.

Termination of Nodal Accounts

The RBI has terminated the nodal accounts of One97 Communications Ltd, the parent company of Paytm, and Paytm Payments Bank. This move signifies a significant regulatory clampdown on the financial operations of the entity.

Transaction Settlements and Closure

For transactions initiated on or before February 29, settlements must be concluded by March 15. No further transactions will be permitted beyond this deadline, indicating a swift and decisive action by the RBI.

Industry Expert Opinions

Veteran banking expert Ashvin Parekh criticizes the differentiated banking model introduced by the RBI, viewing the recent developments as evidence of its failure. He highlights that despite initial aspirations of boosting financial inclusion, many payments and small finance banks, including Paytm Payments Bank, have struggled to deliver on expectations.

Analysts’ Perspectives

According to Bernstein Research, the recent regulatory actions may mark the end of Paytm Payments Bank as a viable entity. Analysts express concerns about the heavy regulatory overhang on the business, but they do not anticipate an immediate impact on the UPI payments business or the loan distribution segment.

Business Implications

While the immediate impact on Paytm’s UPI payments business and loan distribution segment is deemed limited, there is a slight risk to the payments margin. Higher-margin products, such as wallets and FASTags, which are dependent on the payments bank entity, might experience some challenges.

Continued Restrictions from 2022

It’s worth noting that the RBI had previously barred Paytm Payments Bank from onboarding new customers in 2022, and this restriction remains in effect.


The stringent actions taken by the RBI against Paytm Payments Bank underscore the importance of regulatory compliance in the financial sector. As the industry grapples with the implications of these measures, stakeholders closely watch the fate of Paytm Payments Bank and reflect on the broader implications for differentiated banking models in India.

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